Agile Partners with Regula to Bring
Reliable ID Verification to Chile’s Telecom Sector

Founded 19 years ago in Chile, Agile Ingeniería y Consultoría has grown into one of Latin America’s leading experts in personal identification, KYC (Know Your Customer), and KYB (Know Your Business) processes — both in-person and remote. The company is also recognized as one of the country’s top specialists in electronic signatures and infrastructure, counting the Chilean Civil Registry among its clients.

In 2024, Agile became part of the Solem Group, a Chilean technology and innovation group focused on delivering digital transformation and advanced technological solutions for both public and private organizations across Latin America. This allowed Agile to further expand its innovation capacity within a dedicated research center for biometric technologies.

Today, Agile operates across Latin America, delivering advanced identity verification (IDV) and data security services.

Challenge

Agile was involved in helping the telecommunications industry in Chile comply with new government regulations requiring strict identity verification for all phone line activations, number portability processes, and prepaid SIM card registrations.

The latest regulation — Resolution No. 566/2024, issued in February 2025 — introduced new minimum standards for identification in the telecom sector. These measures were designed to eliminate fraud and misuse of mobile lines, which had become a growing problem due to the lack of reliable verification controls.

The challenge was twofold:

• Ensure compliance with the new regulations through secure, verified customer onboarding.
• Maintain a high conversion rate despite added verification steps to avoid disrupting business performance.

Solution

Agile selected Regula Document Reader SDK to embed into its solution and power its web and mobile verification workflow. Having already partnered with Regula for other projects, Agile was confident in Regula’s verification accuracy, worldwide document coverage, and ease of integration.

The decision followed extensive testing of various OCR and document recognition technologies — but none matched Regula’s performance in reading, parsing, and authenticating all the variety of identity documents.

Powered by Regula’s proprietary ID template database — the largest of its kind, featuring over 16,000 identity document templates from 254 countries and territories — Regula Document Reader SDK enables Agile to verify virtually any government-issued ID, from passports and national IDs to driver’s licenses, residence permits, and more.

Beyond broad coverage, Regula Document Reader SDK performs deep authenticity analysis across multiple data zones and security layers, including MRZs, barcodes, RFID chips, holograms, and optically variable elements. Its liveness-centric verification ensures that each check involves a real, physical document, not a reprint or digital copy, which is crucial for detecting sophisticated forms of document fraud. Regula’s solution also cross-checks data between various zones to uncover inconsistencies or tampering. And all of this is done in mere seconds without slowing down the user journey.

Result

Integrating Regula Document Reader SDK was straightforward, with setup completed in just four months. The simplicity of deployment allowed Agile to focus on optimizing user experience and workflow automation rather than complex technical development.

With Regula’s technology embedded into its solution, Agile achieved border-grade document verification quality while maintaining seamless user experiences and strong business metrics.

Key outcomes include:

• 96% customer conversion rate maintained despite new regulatory steps.
• Over 300,000 identity verifications efficiently handled per month.
• Substantial reduction in fraud and misuse of mobile lines.
• Full regulatory compliance achieved under the latest Chilean legislation.

Regula was brought in to specifically address the need to read and validate a range of identity documents that would have been very difficult for us to integrate on our own. Today, this allows us to provide a tool that can verify and onboard individuals from anywhere in the world who have an identity document, significantly expanding our reach.

—Claudio Delgado, Co-Founder and Product Manager at Agile