Data Entry Automation: Boost Customer Experience With Regula

Transform Data Entry from a Chore to Benchmark

Data is only valuable when it’s accurate. However, accuracy suffers the most when data entry is performed manually, not to mention the fact that the process takes time and is extremely boring. When delegated to customers, it also results in lower conversion rates and a worse experience. Luckily, there’s a solution.

With Regula, you can precisely transfer data from identity documents—passports, driver’s licenses, and more—into your system and verify it in a snap, while your team focuses on more meaningful tasks.

How Regula Streamlines Personal Data Entry

Reduce error rate

Eliminate any inconsistencies, mistakes, and typos in personal details due to having a human in the loop. Regula’s powerful OCR engine accurately processes embossed, engraved, typed or printed text, and automates entry of over 600 data types.

Accelerate operations

Serve more customers in less time, while increasing your employees' capacity for more strategic work. With Regula, you just need to point a camera and take a photo of an identity document—the rest is on us.

Boost customer experience

Free your customers from typing in their details in numerous fields. Regula extracts data from any identity document and fills out all of the necessary paperwork in seconds to ensure the most seamless data entry workflow out there.

Verify identity in a snap

Prevent fraud attempts as Regula automatically recognizes a document type and flags it in case of inconsistencies. Regula also compares the captured data against the data from RFID chips, barcodes, MRZ, and other sources.

From a Document to Your System — in a Blink

With Regula SDKs, you can build a fully customized identity data entry workflow that serves your business needs best. Let your customers simply take a photo of their documents, and Regula instantly captures all the necessary data and verifies their identity.

Why Regula?

30 years of experience

With 30 years of expertise in forensics and cooperation with Interpol, Europol, and national banks, Regula ensures that any ID can be verified, and any fraud can be detected.

Industry trailblazers

In-house R&D, proprietary manufacturing, and rare experts from forensic labs ensure the fastest innovation time to market.

The largest library of documents

The comprehensive database includes over 14,000 identity document templates from 251 countries and territories.

Serves as a one-stop shop

Design an automated identity verification process without the need to manage several moving parts from different vendors.

Premium support at your fingertips

A team of in-house support experts is always ready to help you with SDK implementation and any product-related issues.

100% compliant

Regula provides a border control level of security: it’s deployed strictly on-premises and doesn’t collect, store or transfer your data to third parties.

What Our Customers Say

AirAsia Kesavan Sivanandam, Chief Airport and Customer Experience Officer

As part of our strategy to fully digitize the airline, we aim to provide a seamless travel process for our guests. The digital and contactless procedure, which includes online check-in anywhere, anytime with a mere click of a button, is a strong way to restore confidence in air travel. The solution provided by Regula greatly complements our overall vision to become a leading travel and lifestyle super app and our transformation strategy to automate across all key customer touch points.

FRiENDi Mobile Elias Maalouf, Technical Director

We used Regula to support us in the challenging task of migrating thousands of our customers to the new network. The tool was very reliable and delivered as per the expectations. We are using Regula SDK for activating new customers, network portability, sim change, and many other operations. Our team is relying on the Regula tool in many of our processes and this has resulted in disabling the manual editing of the readings since it is not required anymore.

SEF Erica Santos, SEF Official

SEF Mobile has become an essential tool to increase the efficiency and safety of SEF inspectors on the various land border posts. Simply and instantly, it allows the gathering and validation of a set of data from several identifying documents, without the need for physical contact between said documents and the inspectors.

LCX Monty Metzger, Founder and CEO

Regula’s invaluable expertise and know-how play a key part at LCX to prevent identity document fraud and deliver a frictionless customer experience.

Wizz Air Roland Tischner, Officer Wizz Air Hungary Operations

Regula SDK is a cornerstone of this project. It makes travelling easier for passengers, increasing their loyalty and satisfaction. It helps us avoid errors associated with manual typing of personal data. It simplifies a number of vital procedures that the company is now revising.

Luciditi Philip Young, CTO and co-founder of Arissian, creator of Luciditi

Regula Document Reader SDK lies at the core of Luciditi platform––it is responsible for fast and convenient remote user onboarding and reverification, in case an ID is expired or replaced. We are truly satisfied with the Regula solution,” he continues. Our market research showed that it’s the most comprehensive ID verification technology for our requirements, which gives us the needed level of assurance of our own product quality.

GSMA Wieke Sjahrir, Head of Event Technology

For flagship events like MWC Barcelona, the GSMA looks for cutting edge solutions to not only show technology at its best, but also to support their event security requirements. Regula offers an effective ID reading solution that allows GSMA to be more efficient and supports the improvement of the overall customer experience.

Freedom Finance Insurance Artur Protsenko, Head of System Administration and Support Department

Regula appeared to be the best solution for Freedom Finance Insurance needs. The solution helps to eliminate typos and decreases document processing time. Service support is prompt and accurate.

Pearson VUE Farzana Ashraf, CTO & SVP, Products & Services

We pride ourselves on operating to the highest standards around test security. One of the challenges we faced was designing an efficient process to validate IDs as authentic and valid – no matter which country in the world they come from. Regula’s technology offers global coverage and fast verification of government-issued identification documents. With Regula, not only have we enhanced our fraud prevention process, but we continue to offer a consistent candidate experience.

Permission.io. Charles Silver, CEO

Digital Advertising is ripe for a change. Big tech exploits user data, and click fraud is estimated to grow into an $87 billion business in 2021. The major platforms grade their own homework, so to speak, and advertisers are getting the short end of the stick. Too often, the ads they pay to deliver are not even being seen. Permission is bringing the change this industry needs by respecting user data and by delivering to advertisers superior targeting and better ROI on their considerable spend.

Pegasus Airlines Erdinc Ugurlu, Vice President of Technology

At Pegasus Airlines our number one priority is to ensure our passengers have the very best customer experience. Working with Regula and their understanding of this market, coupled with their software knowledge helps us to achieve this from the 1st step of the passenger’s journey.