Customer Onboarding

Fast-Track Signups into Active Customers

Increase activation rates for real customers, while preventing fraudsters from accessing your services.

Reduce the Time and Effort Required for Effective Customer Onboarding

For regulated industries, such as banking, customer onboarding is a complicated process. The reason is simple: they are demanded to ask users their personal information right off. Unfortunately, the more effort onboarding requires, the higher chances customers will leave before completing the journey.

Here’s where Regula comes to rescue. It helps businesses from regulated industries comply with requirements, while their customers enjoy a frictionless onboarding experience.

How Regula Streamlines Customer Onboarding

automated kyc check

Increase activation and adoption rates

Accelerate your customer onboarding journey with Regula’s advanced identity document verification and biometric authentication technology. It lets customers onboard wherever they are, on any device, and requires minimum effort, so more customers will be activated.

Ensure superb accuracy

Ensure superb accuracy

Employ Regula’s powerful OCR engine to put identity data entry on autopilot. The technology recognizes the document type and its attributes, so you eliminate the risk of errors and misprints, and can be sure that customers’ personal data is provided correctly.

ID verification takes less than a second

Accelerate the flow

Reduce your team’s manual workload with automated identity data entry. You just need to point a camera and take a photo of an identity document, and Regula instantly captures all the necessary data and fills in numerous required fields.

Fraud-free identity verification

Prevent fraud

Protect your business with advanced document and biometric checks. Regula compares provided documents against over 14,000 templates in the database, performs a face match, and can detect any mismatches in data from the visual zone, MRZ, RFID chips, barcodes, and holograms.

Streamline onboarding with eIDAS and ETSI compliant technology

Gain a technological advantage by integrating our solutions into the QES process. Reach and onboard a new audience by implementing fully remote and eIDAS-compliant solutions. Replace expensive and time-consuming real-time video interviews with Regula’s technologically advanced and fully automated solutions. Banks choose Regula's technologies to create for their customers a totally new experience for opening accounts and accessing banking products.

Increase customer loyalty with customer onboarding software

Increase customer loyalty by offering qualified e-signatures

A qualified e-signature (QES) is a digital signature that is unequivocally linked to the identity of the person who provides it. This makes it possible to expand your user base by reaching out to distant markets via the internet, and increases their confidence in the security of your solution, especially if you’re a bank or other financial institution. Regula devices and software will help you perform the necessary document verification and collect biometric information to provide your customers with their own QESs.

Scan, Verify, Onboard

With Regula SDKs, you can build a fully customized customer onboarding workflow that serves your business needs best. Allow customers to enjoy the seamless experience to securely access your service in seconds.

Why Regula?

30 years of experience

With 30 years of expertise in forensics and cooperation with Interpol, Europol, and national banks, Regula ensures that any ID can be verified, and any fraud can be detected.

Industry trailblazers

In-house R&D, proprietary manufacturing, and rare experts from forensic labs ensure the fastest innovation time to market.

The largest library of documents

The comprehensive database is based on deep forensic analysis and includes over 14,000 identity document templates from 251 countries and territories.

Serves as a one-stop shop

Design an automated identity verification process without the need to manage several moving parts from different vendors.

Premium support at your fingertips

A team of in-house support experts is always ready to help you with SDK implementation and any product-related issues.

100% compliant

Regula provides a border control level of security: it’s deployed strictly on-premises and doesn’t collect, store or transfer your data to third parties.

What Our Customers Say

AirAsia Kesavan Sivanandam, Chief Airport and Customer Experience Officer

As part of our strategy to fully digitize the airline, we aim to provide a seamless travel process for our guests. The digital and contactless procedure, which includes online check-in anywhere, anytime with a mere click of a button, is a strong way to restore confidence in air travel. The solution provided by Regula greatly complements our overall vision to become a leading travel and lifestyle super app and our transformation strategy to automate across all key customer touch points.

FRiENDi Mobile Elias Maalouf, Technical Director

We used Regula to support us in the challenging task of migrating thousands of our customers to the new network. The tool was very reliable and delivered as per the expectations. We are using Regula SDK for activating new customers, network portability, sim change, and many other operations. Our team is relying on the Regula tool in many of our processes and this has resulted in disabling the manual editing of the readings since it is not required anymore.

SEF Erica Santos, SEF Official

SEF Mobile has become an essential tool to increase the efficiency and safety of SEF inspectors on the various land border posts. Simply and instantly, it allows the gathering and validation of a set of data from several identifying documents, without the need for physical contact between said documents and the inspectors.

LCX Monty Metzger, Founder and CEO

Regula’s invaluable expertise and know-how play a key part at LCX to prevent identity document fraud and deliver a frictionless customer experience.

Wizz Air Roland Tischner, Officer Wizz Air Hungary Operations

Regula SDK is a cornerstone of this project. It makes travelling easier for passengers, increasing their loyalty and satisfaction. It helps us avoid errors associated with manual typing of personal data. It simplifies a number of vital procedures that the company is now revising.

Luciditi Philip Young, CTO and co-founder of Arissian, creator of Luciditi

Regula Document Reader SDK lies at the core of Luciditi platform––it is responsible for fast and convenient remote user onboarding and reverification, in case an ID is expired or replaced. We are truly satisfied with the Regula solution,” he continues. Our market research showed that it’s the most comprehensive ID verification technology for our requirements, which gives us the needed level of assurance of our own product quality.

GSMA Wieke Sjahrir, Head of Event Technology

For flagship events like MWC Barcelona, the GSMA looks for cutting edge solutions to not only show technology at its best, but also to support their event security requirements. Regula offers an effective ID reading solution that allows GSMA to be more efficient and supports the improvement of the overall customer experience.

Freedom Finance Insurance Artur Protsenko, Head of System Administration and Support Department

Regula appeared to be the best solution for Freedom Finance Insurance needs. The solution helps to eliminate typos and decreases document processing time. Service support is prompt and accurate.

Pearson VUE Farzana Ashraf, CTO & SVP, Products & Services

We pride ourselves on operating to the highest standards around test security. One of the challenges we faced was designing an efficient process to validate IDs as authentic and valid – no matter which country in the world they come from. Regula’s technology offers global coverage and fast verification of government-issued identification documents. With Regula, not only have we enhanced our fraud prevention process, but we continue to offer a consistent candidate experience. Charles Silver, CEO

Digital Advertising is ripe for a change. Big tech exploits user data, and click fraud is estimated to grow into an $87 billion business in 2021. The major platforms grade their own homework, so to speak, and advertisers are getting the short end of the stick. Too often, the ads they pay to deliver are not even being seen. Permission is bringing the change this industry needs by respecting user data and by delivering to advertisers superior targeting and better ROI on their considerable spend.

Pegasus Airlines Erdinc Ugurlu, Vice President of Technology

At Pegasus Airlines our number one priority is to ensure our passengers have the very best customer experience. Working with Regula and their understanding of this market, coupled with their software knowledge helps us to achieve this from the 1st step of the passenger’s journey.

Technologies Used

Identificación del tipo de documento

Document type identification

Verify data from 14,000 international documents using AI and ML


Optical Character Recognition (OCR)

Convert typed or printed text into digital data.

Comparación de rostros

Face matching

Make sure that a document presenter and its owner are the same person.

MRZ Reading

MRZ reading

Scan and cross-check data from machine-readable zones.

RFID Reading

RFID reading

Verify documents equipped with Radio Frequency Identification (RFID) chips.

Barcode Reading

Barcode reading

Recognize all kinds of barcodes to accelerate operations.

Credit Card Reading

Credit Card Reading

Verify and extract data from credit cards with OCR and AI

Prueba de vida (liveness)

Liveness Detection

Examine the liveness of a person with AI and machine learning algorithms

Autenticación asistida por hardware

Hardware-Assisted Authentication

Scan documents anywhere with pocket-sized verification tools

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