Drive digital transformation with better CX
The resilience of insurance companies depends on reliable identity verification, but the old way of doing it is no longer effective. There are higher risks, as the process depends greatly on the customer-facing agent’s skills. It requires numerous actions from clients, which worsens the overall experience. Plus, buying insurance has moved online to a large extent, which also raises the bar in terms of usability. The good news is that customer onboarding and verification can be as easy as taking a selfie and as reliable as border control checks.
Accelerate policyholder onboarding
Leave traditional onboarding in the past, with all the manual collecting and validating of forms and numerous back and forths. With Regula, you’ll have a seamless automated onboarding workflow with reliable verification that takes seconds. Simply point a camera at an identity document, take a quick selfie, and technology will do the rest.
Time-consuming manual data entry and form filling is also not a problem. The OCR engine, trained to work with identity documents, instantly identifies a document type. Then it accurately captures all the personal details, including ones that are embossed, engraved, typed, or printed, so that you can automate entry of over 600 data types. As a result, you get consistent trustworthy information in your system in a snap without any human factor errors.
Enhance online acquisition channel
Bring more customers from anywhere in the world while having peace of mind that all of them are real verified people. With Regula, your identity verification process is as reliable as if it were performed onsite by a team of experts.
Over 30 years in the document and identity forensics field, Regula has gathered the world’s most complete database of document templates and developed sophisticated AI-based algorithms to conduct remote verification. They analyze every document down to the tiniest detail to ensure it's authentic and valid. And thanks to biometric verification, you can also be sure they really belong to the people presenting them—even without seeing them in person.
Prevent fraud attempts, block imposters, and avoid false claims without creating extra friction for good customers. Equipped with Regula, you’ll easily authenticate a client, verify the legitimacy of submitted documents, and get notified of any inconsistencies in the provided identity data.
Massive security checks that include MRZs, RFID chips, barcodes, and hologram analysis guarantee the document is genuine. Combined with biometric verification and an AI-powered engine trained to flag any mismatches in data and spot fake IDs, Regula brings an additional security layer to your business.
Level up the experience at every touchpoint
Automate data entry
Extract extensive data from any identity documents and fill in the necessary forms quickly and easily.
Streamline customer onboarding
Make a great first impression with a quick, stress-free, and highly secure onboarding process that will boost your conversion rates.
Prevent identity fraud
Leverage AI-based ID authentication to detect suspicious actors and prevent identity fraud at early stages.
Streamline your compliance procedures with a solution that allows you to mark all the identity verification boxes as checked.
What Our Customers Say
As part of our strategy to fully digitize the airline, we aim to provide a seamless travel process for our guests. The digital and contactless procedure, which includes online check-in anywhere, anytime with a mere click of a button, is a strong way to restore confidence in air travel. The solution provided by Regula greatly complements our overall vision to become a leading travel and lifestyle super app and our transformation strategy to automate across all key customer touch points.
We used Regula to support us in the challenging task of migrating thousands of our customers to the new network. The tool was very reliable and delivered as per the expectations. We are using Regula SDK for activating new customers, network portability, sim change, and many other operations. Our team is relying on the Regula tool in many of our processes and this has resulted in disabling the manual editing of the readings since it is not required anymore.
SEF Mobile has become an essential tool to increase the efficiency and safety of SEF inspectors on the various land border posts. Simply and instantly, it allows the gathering and validation of a set of data from several identifying documents, without the need for physical contact between said documents and the inspectors.
Regula’s invaluable expertise and know-how play a key part at LCX to prevent identity document fraud and deliver a frictionless customer experience.
Regula SDK is a cornerstone of this project. It makes travelling easier for passengers, increasing their loyalty and satisfaction. It helps us avoid errors associated with manual typing of personal data. It simplifies a number of vital procedures that the company is now revising.
Regula Document Reader SDK lies at the core of Luciditi platform––it is responsible for fast and convenient remote user onboarding and reverification, in case an ID is expired or replaced. We are truly satisfied with the Regula solution,” he continues. Our market research showed that it’s the most comprehensive ID verification technology for our requirements, which gives us the needed level of assurance of our own product quality.
For flagship events like MWC Barcelona, the GSMA looks for cutting edge solutions to not only show technology at its best, but also to support their event security requirements. Regula offers an effective ID reading solution that allows GSMA to be more efficient and supports the improvement of the overall customer experience.
Regula appeared to be the best solution for Freedom Finance Insurance needs. The solution helps to eliminate typos and decreases document processing time. Service support is prompt and accurate.
We pride ourselves on operating to the highest standards around test security. One of the challenges we faced was designing an efficient process to validate IDs as authentic and valid – no matter which country in the world they come from. Regula’s technology offers global coverage and fast verification of government-issued identification documents. With Regula, not only have we enhanced our fraud prevention process, but we continue to offer a consistent candidate experience.
Digital Advertising is ripe for a change. Big tech exploits user data, and click fraud is estimated to grow into an $87 billion business in 2021. The major platforms grade their own homework, so to speak, and advertisers are getting the short end of the stick. Too often, the ads they pay to deliver are not even being seen. Permission is bringing the change this industry needs by respecting user data and by delivering to advertisers superior targeting and better ROI on their considerable spend.
At Pegasus Airlines our number one priority is to ensure our passengers have the very best customer experience. Working with Regula and their understanding of this market, coupled with their software knowledge helps us to achieve this from the 1st step of the passenger’s journey.