Chilean Telecom Hits 96% Conversion Rate After Agile Deploys Regula’s Identity Verification Solution
Driven by Chile’s updated telecom regulations, Agile Ingeniería y Consultoría has partnered with Regula, a global developer of identity verification (IDV) solutions, to deploy a high-volume, high-compliance IDV system. The platform now enables the Chilean telecom sector to process more than 300,000 identity checks each month with the same document authentication accuracy used at border checkpoints, achieving a 96% conversion rate and full alignment with the country’s new requirements.
Challenge. Until recently, SIM activations and number portability in Chile were vulnerable to fraud due to a lack of reliable verification controls. The new regulation, introduced in early 2025, set stricter standards for verifying the identity of every user activating a phone line or prepaid SIM card.
Solution. To meet these requirements while keeping customer onboarding fast and frictionless, Agile integrated Regula Document Reader SDK into its identity verification platform.
Regula’s solution performs deep authenticity checks across MRZs, barcodes, RFID chips, holograms, and optically variable elements, using a liveness-centric approach to confirm the document’s physical presence and authenticity. It also cross-verifies data across all document zones to detect inconsistencies or tampering, exposing even sophisticated forgeries without slowing down the user journey.
Regula was brought in to specifically address the need to read and validate a range of identity documents that would have been very difficult for us to integrate on our own. Today, this allows us to verify and onboard individuals from anywhere in the world who have an identity document, significantly expanding our reach.
— Claudio Delgado, Co-Founder and Product Manager at Agile
Results. After deploying Regula’s solution, there were several significant improvements, including:
96% customer conversion rate, even with added verification steps.
300,000+ ID checks per month handled efficiently and securely.
Significant reduction in fraud and SIM misuse.
Full compliance with Chilean telecom Resolution No. 566/2024.
We’re proud to support Agile in modernizing telecom identity verification in Latin America. Our technology delivers verification accuracy on par with border checkpoints, in any environment, helping organizations fight fraud with zero compromise on speed, trust, and compliance.
— Ihar Kliashchou, Chief Technology Officer at Regula
To learn more about this project, please read the success story on Regula’s website.