| All products | Essential | _cf_bm | This Cloudflare cookie helps manage incoming traffic that matches criteria associated with bots. If interested to learn more, Cloudflare provides further detail about some of their Cookies on the Cloudflare website here: Understanding the Cloudflare Cookies | 30 minutes |
| _cfruid | Cloudflare cookie used in cases where multiple users are hidden behind the same client IP address. Each user will have a unique cookie to help prevent a case of rate limiting all users if one particular user hits the rate limit threshold. | Session |
| _zendesk_session | Stores account ID, route for internal service calls and the cross-site request forgery token. | 8 hours. Session duration is configurable by the Subscriber using the Session Expiration config in Admin Center > Security Settings. Can be anything from 5 minutes to 2 weeks. Default is 8 hours. |
| zendesk_thirdparty_test | Used during sign in on hostmapped accounts for cookie-restricted browsers. This is necessary for the workflow described here. | 8 hours. Session duration is configurable by the Subscriber using the Session Expiration config in Admin Center > Security Settings. Can be anything from 5 minutes to 2 weeks. Default is 8 hours. |
| _zendesk_shared_session | Authentication cookie - set to be anonymous | 8 hours. Session duration is configurable by the Subscriber using the Session Expiration config in Admin Center > Security Settings. Can be anything from 5 minutes to 2 weeks. Default is 8 hours. |
| _zendesk_authenticated | This is a flag set when a user is authenticated to display the most up to date content. | Session |
| cf_chl_prog | Used by Cloudflare for the execution of Javascript or Captcha challenges. These cookies are not used for tracking or beyond the scope of the challenge. | The storage duration is dependent on the End-User’s browser policy. |
| cf_clearance | This is a clearance cookie that stores the proof that a Javascript or Captcha challenge has been passed. The purpose of the cookie is to ensure that Captcha or Javascript challenges are no longer issued if the challenge has already been passed. It is required in order to reach the origin server. | The storage duration is dependent on the End-User’s browser policy. |
| cf_chl_2 | Used by Cloudflare for the execution of Javascript or Captcha challenges. These cookies are not used for tracking or beyond the scope of the challenge. | The storage duration is dependent on the End-User’s browser policy. |
| Help Center Functionality | Analytics | _gat | Google Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their Help Center Functionality. See here to enable or disable these Google Analytics Cookies: Enabling Google Analytics for your Help Center Functionality. | 30 minutes |
| _gid | Google Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their Help Center Functionality. | 1 day |
| _ga | Google Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their Help Center Functionality. | 2 years |
| Analytics and/or Essential | hc:{user_identifier}:recently_ visited_articles | [LOCAL STORAGE] To help subscribers understand the resources an end-user has attempted in seeking support, this object tracks recently-viewed articles within the Help Center Functionality. This Cookie allows Zendesk customers to identify an end-user's recently-viewed articles. If used exclusively by Subscriber for providing customer support purposes, this could be deemed Essential. | Forever (Local Storage) |
| Essential | articleVotes | This is only dropped when anonymous end-users actually vote on articles. It is used to track the fact that an anonymous user has voted on an article, so that they are not repeatedly prompted to vote on an article that they have already voted on nor are they able to submit multiple votes relating to one article. | Forever (Local Storage)/Session (cookie) |
| _help_center_session | Stores unique session key for Help Center Functionality. | Session |
| Functionality | GUIDE_REQUESTS_APP_COLUMN_CONFIG | This cookie is only used in the Request List App. This cookie saves the settings that end-users choose when they configure their own view in the Request List App. It saves which of the available custom values end-users want to filter by and which columns they want to see. | Local storage duration is decided by the browser policy. |
| Analytics | help_center_data | Stores the text string of an end-user’s search term in the Help Center Functionality. It stores this so that it can check whether a ticket was created after that term was searched. A user identifier is not stored so it is not possible to specify which user completed the search at the time of reporting. | 48 hours |
| _zdshared_user_session_analytics | Used to track information about visits for analytics purposes. | Persistent cookie, 365 days |
| Connect | Essential | ob-{public-api-key} | Connect js snippet | 3 years |
| Ticketing System Functionality | Essential | _zendesk_nps_session | Stores a unique key for a session, for landing page after responding to an NPS survey (if enabled) | Session |
| Sunshine Conversations Web Messenger | Functionality | <integrationId>.appUserId | Stores the appUser ID for the current session. Sunshine Conversations Web Messenger will not drop any Cookies until the widget is initiated by the End-User. If you wish to further control these Cookies using a third-party cookie solution, that is supported. | Forever |
| <integrationId>.clientId | Unique identifier of the SDK instance | Forever |
| <integrationId>.sessionToken | Session token to be used to authenticate requests on behalf of an anonymous user. Session tokens are linked to a client ID (see clientId) | Forever |
| lsid | (From Stripe) | Session |
| Analytics | cid | (From Stripe) Stripe analytics "client ID" used for service improvement | Session |
| Preference | ab_disable_remember_me | (From Stripe) | Session |
| checkout-test-session / checkout-live-session | (From Stripe) Used to power Legacy Checkout's Remember Me function | 1 year |
| Web Widget (Classic) | Essential | ZD-zE_oauth | Stores the authentication token once the user has been authenticated. Web Widget (Classic) offers pre-built API functionality for cookie consent; see here: Web Widget (Classic) Cookie Permission in Developer Center. Alternatively, these Cookies respect external cookie bot functionality as well. | 2 hours |
| Functionality | ZD-settings | Stores a hash of settings so that we don't keep sending requests to our backend. | Forever |
| ZD-store | Ensures consistent presentation of the Web Widget (Classic) when an End-User navigates to a new web page. | Forever |
| ZD-sendApiBlips | Used to reduce the amount of analytics blips that we send in order to help us understand client side API usage. Web Widget (Classic) offers pre-built API functionality for cookie consent; see here: Web Widget (Classic) Cookie Permission in Developer Center. | The storage duration is dependent on the End-User’s browser policy. |
| Web Widget (Classic) and Web Widget | Analytics | ZD-suid | Used to create a sessionId and track analytics events for pages that load a Web Widget on them. | 20 minutes |
| ZD-buid | Used to create a deviceId and track analytics events for pages that load a Web Widget on them. | Forever |
| Web Widget | Essential | <integrationId>.appUserId | Used to identify the particular End-User that has started the conversation. Web Widget offers pre-built functionality to manage cookie consent: see here. | Customers can choose to use either localstorage or sessionstorage. Duration is decided by the End-User's browser policy. |
| <integrationId>.clientId | Used to identify the device from which the conversation is initiated. | Customers can choose to use either localstorage or sessionstorage. Duration is decided by the End-User's browser policy. |
| <integrationId>.sessionToken | Used to authenticate requests and verify that the End-User is who they say they are. | Customers can choose to use either localstorage or sessionstorage. Duration is decided by the End-User's browser policy. |
| Functionality | ZD-widgetOpen | Maintains the open/closed state of the Web Widget across page visits. | Forever |
| ZD-widgetOpen | If the end user chooses to dismiss the launcher label, then we store this value to ensure that the message is not displayed again on other pages. | Forever |
| Live Chat Functionality | Essential | __zlcmid | Store visitor's machine-id for the Chat widget's authentication Chat Widget offers out-of-the-box cookie consent management, see here: Enabling cookie consent for the Chat widget & Web Widget. Alternatively, these Chat Cookies respect external cookie bot functionality as well. | 1 year |
| __zlcprivacy | Store visitor's decision on CookieLaw | 1 year |
| __zlcstore | Local Storage] Store visitor's account settings locally | Forever |
| zte2095 | Used to identify the domain/subdomain the Chat Widget is located on. | Session |
| AWSALB | Used to ensure user session remains with the same AWS instance to improve performance and stability. | Session |
| AWSALBCORS | Used to ensure user session remains with the same AWS instance to improve performance and stability. | Session |
| Functionality | __storejs__ | Used to test if local storage can be written to/read from. | Local storage |
| Ticketing System Functionality | Essential | _zendesk_cookie | Saves arbitrary preference settings. Two factor authentication features and device tracking will not work without it. | 1 year |
| Voice Functionality | Essential | _zdsession_talk_embeddables_service | Used for load balancing. | Session |
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