Travel and Hospitality

Make Check-in Your Competitive Advantage

When the competition for travelers is tough, winning their hearts means every interaction matters. With Regula, you get a wide range of tools to set up a custom automated check-in workflow and make sure that part of the customer journey is the most advanced out there.

Verify your customers

With all sorts of identity fraud on the rise, make sure that only legit customers are using your services: buying tickets, getting aboard, or staying at your hotel. Having proper identity verification in place creates an additional layer of defense and prevents issues, from account takeovers to attempted imposters. 


To address these challenges, Regula brings in its 30 years of experience in forensics R&D so you can implement a high-tech identity verification process that sets standards for the industry. The wide range of security checks includes (but isn’t limited to) MRZ and barcode reading, complete server-side verification of electronic IDs, and document liveness detection. There's also biometric verification with face matching, identification, and liveness checks. All of this ensures you are dealing with a real person with genuine documents that belong to them.


 

Eliminate lines at front desks

Obligatory procedures can be a pleasant part of the trip when you remove long lines and waiting times from the equation. Serve more customers faster by delegating check-in formalities to technology that makes it as easy as taking a selfie.


The whole process takes just seconds, but the smart AI-based algorithms manage to do a ton of important things, such as identifying the document type, comparing it against the world’s largest database of document templates, transferring personal details into your systems, running biometric checks, and more. The best part is that you can also give your customers a choice: check in remotely from the comfort of their homes, or do it on-site (but still quickly and conveniently).

Streamline check-in workflows

By automating the identity verification routine, you complete two missions at the same time. First, you increase the operational efficiency of your team so they can focus on clients rather than manual form filling. Second, you reduce potential errors, data inconsistency, and misprints because of a human in the loop.


The wide range of solutions that Regula provides to help you with this mission includes both equipment, such as document readers, and software tools that can “teach” your website or app to effectively handle identity verification and biometric checks. The advanced OCR engine, specializing in identity documents, accurately captures and recognizes data from the whole data page of any identity document from any country in any language, leaving no room for errors.


 

Great travels, no hiccups

The demand for travel is growing, and so are travelers’ expectations. Making as many processes as remote and contact-free as possible is the new norm after the pandemic. With Regula, you’ll provide convenience and safety at every step of the way, be it a flight, a hotel check-in, boarding at the gate, renting a car, or booking a ticket.

Streamline Identity Data Operations at Every Step of the Journey

Automate check-in

Hire technology to accelerate workflows and make the time before actually getting a service as short and pleasant as possible.

Automate data entry

Extract extensive data from any identity documents and fill in the necessary forms fast and easy.

Streamline customer onboarding

Make a great first impression with a quick, stress-free, and highly secure onboarding process that will boost your conversion rates.

Prevent identity fraud

Leverage AI-based ID authentication to detect suspicious actors and prevent identity fraud at early stages.

What Our Customers Say

Wizz Air Roland Tischner, Officer Wizz Air Hungary Operations

Regula SDK is a cornerstone of this project. It makes travelling easier for passengers, increasing their loyalty and satisfaction. It helps us avoid errors associated with manual typing of personal data. It simplifies a number of vital procedures that the company is now revising.

Pegasus Airlines Erdinc Ugurlu, Vice President of Technology

At Pegasus Airlines our number one priority is to ensure our passengers have the very best customer experience. Working with Regula and their understanding of this market, coupled with their software knowledge helps us to achieve this from the 1st step of the passenger’s journey.

Permission.io. Charles Silver, CEO

Digital Advertising is ripe for a change. Big tech exploits user data, and click fraud is estimated to grow into an $87 billion business in 2021. The major platforms grade their own homework, so to speak, and advertisers are getting the short end of the stick. Too often, the ads they pay to deliver are not even being seen. Permission is bringing the change this industry needs by respecting user data and by delivering to advertisers superior targeting and better ROI on their considerable spend.

LCX Monty Metzger, Founder and CEO

Regula’s invaluable expertise and know-how play a key part at LCX to prevent identity document fraud and deliver a frictionless customer experience.

Pearson VUE Farzana Ashraf, CTO & SVP, Products & Services

We pride ourselves on operating to the highest standards around test security. One of the challenges we faced was designing an efficient process to validate IDs as authentic and valid – no matter which country in the world they come from. Regula’s technology offers global coverage and fast verification of government-issued identification documents. With Regula, not only have we enhanced our fraud prevention process, but we continue to offer a consistent candidate experience.

FRiENDi Mobile Elias Maalouf, Technical Director

We used Regula to support us in the challenging task of migrating thousands of our customers to the new network. The tool was very reliable and delivered as per the expectations. We are using Regula SDK for activating new customers, network portability, sim change, and many other operations. Our team is relying on the Regula tool in many of our processes and this has resulted in disabling the manual editing of the readings since it is not required anymore.

Freedom Finance Insurance Artur Protsenko, Head of System Administration and Support Department

Regula appeared to be the best solution for Freedom Finance Insurance needs. The solution helps to eliminate typos and decreases document processing time. Service support is prompt and accurate.

SEF Erica Santos, SEF Official

SEF Mobile has become an essential tool to increase the efficiency and safety of SEF inspectors on the various land border posts. Simply and instantly, it allows the gathering and validation of a set of data from several identifying documents, without the need for physical contact between said documents and the inspectors.

GSMA Wieke Sjahrir, Head of Event Technology

For flagship events like MWC Barcelona, the GSMA looks for cutting edge solutions to not only show technology at its best, but also to support their event security requirements. Regula offers an effective ID reading solution that allows GSMA to be more efficient and supports the improvement of the overall customer experience.

AirAsia Kesavan Sivanandam, Chief Airport and Customer Experience Officer

As part of our strategy to fully digitize the airline, we aim to provide a seamless travel process for our guests. The digital and contactless procedure, which includes online check-in anywhere, anytime with a mere click of a button, is a strong way to restore confidence in air travel. The solution provided by Regula greatly complements our overall vision to become a leading travel and lifestyle super app and our transformation strategy to automate across all key customer touch points.

Luciditi Philip Young, CTO and co-founder of Arissian, creator of Luciditi

Regula Document Reader SDK lies at the core of Luciditi platform––it is responsible for fast and convenient remote user onboarding and reverification, in case an ID is expired or replaced. We are truly satisfied with the Regula solution,” he continues. Our market research showed that it’s the most comprehensive ID verification technology for our requirements, which gives us the needed level of assurance of our own product quality.

Why Businesses Choose Regula?

30 years of expertise in forensics and cooperation with national security agencies and banks

In-house R&D, manufacturing, and rare experts from forensic labs ensure the fastest innovation time to market

The most comprehensive database of 12,000+ identity document templates based on deep forensic analysis

Regula serves as a one-stop shop for building an effective identity verification process

Highly responsive support that’s always ready to go the extra mile and help you with any product-related issues

100% compliant data handling with strictly on-premises deployment within your secure perimeter

Regula Is in 2022 Gartner Market Guide

Regula was named a Representative Vendor in the 2022 Gartner Market Guide for Identity Proofing and Affirmation.

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