Travel, Aviation and HospitalityCheck-in automation

Pegasus Airlines Uses Regula Solution to Enhance the Travel Experience While Ensuring Safety and Security

Customer Overview

Pegasus Hava Taşımacılığı Anonim Şirketi

Doubling of air travel

Optimized check-in

Increased customer satisfaction

quote

At Pegasus Airlines our number one priority is to ensure our passengers have the very best customer experience. Working with Regula and their understanding of this market, coupled with their software knowledge, helps us achieve this from the 1st step of the passenger’s journey.

— Erdinc Ugurlu, Vice President Of Technology

Challenge

Pegasus Airlines and Regula are working together to make the stress of airline travel a thing of the past, by reducing check-in and boarding times and increasing customer satisfaction. By eliminating costly delays caused by manual data entry mistakes and time-consuming travel document checks, Pegasus and Regula are making the travel experience faster and more secure. And the timing couldn’t be better: in the next two decades, the International Air Transport Association (IATA) is anticipating air travel will double, to 8.2 billion passengers.

Solution

At the forefront of solving these problems is Pegasus Airlines, a forward-thinking Turkish company, committed to innovation and determined to revolutionize the travel process. Their goal is to expedite check-in and boarding by making personal data entry intuitive, fast, secure, and accurate.

To achieve this, Pegasus Airlines enlisted Regula Forensics, the global leader in identity verification. With their cutting-edge Document Reader SDK, Regula was able to deliver a solution that strikes the right balance between the highest level of security and efficiency. Regula Document Reader SDK is powered by an OCR engine which gives rapid and accurate identity document verification from any device. With the anticipated growth of travelers, it is imperative to swiftly and accurately recognize ID documents from around the world, which employ different languages, formats, and types. Regula Document Reader SDK performs these tasks in seconds. The solution employs an ID document template database containing more than 11,000 templates from 248 countries, in 138 languages, making it the largest database of its kind on the market. Regula maintains an in-house development team and does not subcontract any of its activities.

Regula Document Reader SDK was successfully embedded into the Pegasus Airlines mobile application and adjusted to the existing UX/UI, offering seamless plug & play integration while guaranteeing the security of personal data and full GDPR compliance. The solution is fully capable of providing real-time, fully on-device processing in offline mode.

Result

With the help of Regula’s solution, Pegasus Airlines has transformed the check-in process.

The optimized check-in has become as simple as three easy steps: opening the app, choosing a flight, and scanning an ID – and the passenger is registered.

The simplified check-in has been well received by Pegasus passengers. They have proved to be enthusiastic adopters of mobile booking and check-in, and have greatly appreciated the intuitive, streamlined travel experience.

It is clear that in the long term, airports envision biometric technology that will create an autonomous process, enabling passengers to complete their journeys without having to produce their passports or boarding cards. We don’t know how soon this will happen, but what we do know is that Pegasus Airlines and Regula are taking very real steps to lead the way.

Let’s talk business!

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