Digital onboarding
What Is Digital Onboarding?
How Does Digital Onboarding Work?
- Application: The customer starts an application through a website or mobile app and provides basic information, such as contact details and required consent.
- Identity document verification: The customer captures an identity document. The system checks its quality and authenticity, extracts its data, and compares information from the visual zone, MRZ, barcode, or RFID chip where available.
- Biometric verification: The customer takes a selfie or records a short video. Face matching compares the applicant with the document portrait, while liveness detection helps identify presentation attacks and confirm that a real person is present.
- Fraud and risk checks: The system may analyze device, browser, network, IP address, location, and behavioral signals to identify suspicious applications and determine whether additional verification is necessary.
- Compliance screening: Depending on applicable requirements, the organization may screen the customer against sanctions, PEP, watchlist, and adverse-media data. Higher-risk cases may require further evidence or enhanced due diligence.
- Decision and account activation: The application may be approved, rejected, or sent for manual review based on the verification and risk results. Once approved, the customer’s account or access to the service is activated.
How Can Regula Help with Digital Onboarding?
FAQ
What Is the Difference Between Digital Onboarding and Traditional Onboarding?
Digital onboarding allows customers to register and complete required checks remotely through a website or mobile application. Traditional onboarding may require an in-person visit, physical paperwork, or assistance from an employee. Both approaches can involve identity verification and compliance checks, but digital onboarding performs these steps through electronic workflows.
What Information Is Collected During Digital Onboarding?
The information collected depends on the service, customer type, jurisdiction, and level of risk. Organizations may request contact details, identity document data, a facial image, business information, and supporting evidence such as proof of address. Regulated businesses may also collect information needed for KYC, AML screening, risk assessment, and due diligence.
How Is a Customer’s Identity Verified During Digital Onboarding?
The customer typically captures an identity document and takes a selfie. The system checks the document, extracts its data, and compares the applicant’s facial image with the document portrait. Liveness detection may also be used to confirm that a real person is present and identify photos, replayed videos, or other spoofing attempts.
Can a Digital Onboarding Application Be Sent for Manual Review?
Yes. An application may require manual review when the system detects inconsistent information, poor-quality captures, document irregularities, possible screening matches, or elevated risk signals. A reviewer may request additional evidence, resolve a potential false positive, approve the application, or reject it according to the organization’s policies.
What Are the Benefits of Digital Onboarding?
Digital onboarding allows customers to apply remotely without making an in-person visit. Automated document, biometric, fraud, and compliance checks can reduce processing time and help organizations handle larger application volumes. Its effectiveness, however, depends on the quality of the verification controls, the user experience, and compliance with applicable requirements.